Customer Service Assistant

Full Time. Miami, FL.

We are seeking a Customer Service Assistant to join our team! You will be responsible for helping customers by providing product and service information and resolving logistics issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Fluent at Spanish and English

Freight Container Dispatcher

Full Time. Miami, FL.

About you:

  •   Minimum of 2 years of experience as dispatcher o quality driver, ideally in Miami market.
  •  Knowledgeable about loading and trucking 20-30 trucks.
  •  Fluent in both, English and Spanish.
  • Strong communication and organizational skills.
  • Obsess over the service needs of our customers and transportation partners.
  • Hustle. Take ownership of BOS Group's growth and do whatever it takes to get the job
  • done.
  • Demonstrated ability to solve complex problems under pressure.
  • Able to prioritize and multi-task easily.
  • Proficient in Excel, Outlook, Quickbooks.

Key responsibilities:

  • Coordinate shipping operations with drivers, suppliers and receiving customers.
  • Work with company drivers or other carriers to find available drivers to cover loads of
  • freight.
  • Schedule truck arrivals for product pickup and delivery and tracks the progress of transit
  • to ensure on-time deliveries.
  • Work with trucking company customers to record freight orders and resolve billing issues.
  • Work with customers to continually seek new solutions for their logistics challenges.
  • Manage any issues that come up in the normal operation of freight movement.